‘Unreliability is creeping up’: What it’s like travelling on some of the worst rail routes for delays and cancellations

“The last thing I do before going to sleep at night is check the trains to see whether they’re running on time and then the first thing I do in the morning, before I reach for a cup of tea, is pick my phone up and check again. And then you can still get to the station and find it’s cancelled or delayed.”